Refund policy
🛍️ Return & Refund Policy – Oruz Gifts
Last updated: 04.2026
At Oruz Gifts, every item is specially crafted and personalized just for you. Because of the custom nature of our products, we follow a strict but fair return and refund policy.
📦 Customized Products (Personalized Items)
All customized and engraved products are made to order based on the details you provide.
- ❌ We do not accept returns or exchanges for:
- Change of mind
- Incorrect spelling or details provided by the customer
- Design selection mistakes made during ordering
- ⚠️ Please double-check all names, dates, and customization details before placing your order.
✅ Damaged, Defective, or Incorrect Items
We will happily replace or refund your order if:
- The item arrives damaged
- The product has a manufacturing defect
- You received the wrong item
📌 To be eligible:
- You must contact us within 48 hours of delivery
- Provide clear photos or videos showing the issue
🔁 Replacement Policy
- Approved issues will be eligible for a free replacement
- We will remake and ship your item at no additional cost
- No need to return the damaged product (in most cases)
💸 Refund Policy
Refunds will only be issued if:
- The item cannot be replaced
- The issue is confirmed by our team
Refunds will be processed to your original payment method within 5–10 business days.
🚚 Order Cancellation
- Orders can be cancelled within 6 hours of placing the order
- Once production has started, cancellation is not possible
📏 Product Expectations
- Slight variations in color, engraving depth, or alignment may occur due to the handmade/custom process
- These are not considered defects
📩 Contact Us
If you have any issues with your order, please contact us:
📧 Email: admin@oruzgifts.com
📱 Phone: 647.874.5256
We are always here to help and ensure your satisfaction.